> ## Documentation Index
> Fetch the complete documentation index at: https://docs.elasticfunnels.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Commission Tracking

> Track, approve, and export agent commissions for phone sales

The commission system tracks per-sale commissions for call center agents. Commissions are calculated automatically when an agent places an order through Order Entry.

Go to **Call Center** → **Commissions** in the sidebar.

## How It Works

<Steps>
  <Step title="Agent places an order">
    Through the Order Entry page during a phone call.
  </Step>

  <Step title="Commission is calculated">
    Based on the matching commission rule for that center, disposition, or product (flat amount or percentage of sale).
  </Step>

  <Step title="Pending review">
    The commission enters the approval queue with a **Pending** status.
  </Step>

  <Step title="Admin approves">
    An admin reviews and approves the commission for payout.
  </Step>

  <Step title="Marked as paid">
    After payout, the admin marks the commission as **Paid**.
  </Step>
</Steps>

## Commission Report

The report shows a filterable table of all commissions.

### Filters

* **Date range** — Filter by start and end date using the date-from and date-to pickers
* **Agent** — View a specific agent's commissions
* **Status** — Show only pending, approved, or paid

<Tip>
  The date range filter defaults to the current month. Use it to pull reports for any custom period — weekly, bi-weekly, or monthly payroll cycles.
</Tip>

### Commission Details

Each entry shows:

| Field           | Description                                    |
| --------------- | ---------------------------------------------- |
| **Agent**       | Who made the sale                              |
| **Order**       | Link to the original transaction               |
| **Type**        | Base (initial sale) or Upsell (add-on product) |
| **Rate**        | The commission rate (flat \$ or %)             |
| **Amount**      | Calculated dollar amount                       |
| **Order Total** | The total order value                          |
| **Status**      | Pending, Approved, or Paid                     |

## Approval Workflow

Commissions follow a three-step status flow:

1. **Pending** — Created after a successful sale, awaiting review
2. **Approved** — Admin has verified the commission and approved it for payout
3. **Paid** — Commission has been paid to the agent

### Bulk Actions

* **Approve** — Select multiple pending commissions and approve them at once
* **Mark Paid** — Select approved commissions and mark them as paid in batch

## Exporting

Click **Export** to download commission data as a CSV file for payroll processing. The export respects your current filters, so you can export by date range, agent, or status.

Common payroll workflow:

1. Open **Call Center** → **Commissions**
2. Set the **Date range** for the payroll period
3. Filter by agent or status if needed
4. Approve or mark paid in bulk
5. Export the final CSV