> ## Documentation Index > Fetch the complete documentation index at: https://docs.elasticfunnels.io/llms.txt > Use this file to discover all available pages before exploring further. # Contacts > One record per person in your brand: buyers and leads, their emails and phones, consent, and merge history. > [!NOTE] > > Contacts is switched on for your brand. The sidebar entry is still called **Customers**; the screen it opens is titled **Contacts**. If your Customers screen still shows one row per email address, your brand has not been moved yet and the old screen works as before. A contact is one person in your brand. Every order, abandoned checkout and form fill is matched to a contact, so a buyer who used two email addresses or later added a phone number stays one record instead of two. ## The Contacts list Open **Customers** in the sidebar. The list shows one row per contact with their email, name, phone, country, orders, revenue and last order date. * **Tabs.** **All contacts**, **Customers** (anyone who has paid) and **Leads** (people who gave you their details but have not bought yet). * **Search.** Type a name or an email address and press Enter. * **Sort.** Newest or oldest order, highest or lowest revenue, most or fewest orders, newest or oldest contact. * **Reload.** The reload button at the right of the search box fetches the list again, so a contact created a moment ago shows up without refreshing the page. Click a contact's email to open their record. ## A contact's record Each contact has its own address in the app (`/customers/`), which keeps working if you change the contact's email. Older links that open a customer by email still work and move to the contact's address. The record has these tabs: | Tab | What it shows | | - | - | | **Overview** | Lifetime stats, orders and transactions, as before. | | **Contact** | Name, location, timezone, every email and phone the contact has used (the primary one is marked), tags, and where the contact first came from. | | **Consent** | The email and SMS marketing status, and the history of opt-ins and opt-outs with their source. | | **Merges** | Every contact merged into this one, with an **Undo** button while undo is still possible. | ## Editing a contact On the **Contact** tab, click **Edit** to change the first name, last name, country, region, postal code, timezone and tags. A field you edit by hand is **locked**: new orders and imports no longer overwrite it, and it shows a **Locked** badge. To let incoming data update it again, hover the **Locked** badge and click **Unlock**. If someone else changed the contact while you were editing, saving tells you so; reload the record and edit again. Email addresses and phone numbers are not edited here. They come from the contact's orders and forms. ## Who sees emails and phone numbers Seeing a contact's email, phone, name and postal code in full needs the **See unmasked** permission on the **Contact details** row of a role. Without it the Contacts screens mask them (`j***@g***.com`, `***4567`, `J***`), and the order tabs that are looked up by email stay hidden. * Brand owners always have it. * Organization admins who could already see customers get it automatically. * For any other role, tick **See unmasked** on the **Contact details** row in **Organization → Roles**. Editing names or postal codes also needs this permission, so nobody overwrites a value they cannot see. ## Related * [Merging and duplicates](/contacts/merge-and-duplicates) * [Customers API](/api-reference/endpoints/customers) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.