> ## Documentation Index
> Fetch the complete documentation index at: https://docs.elasticfunnels.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Emails

> Purchase confirmation, refund, shipping notification, and cancellation email templates.

## Overview

Order emails are sent automatically when key events happen in your store. Each email type has a corresponding system template that you can customize.

## Purchase Confirmation

**Trigger:** Sent immediately after a successful purchase.

**Template:** `purchase`

**Key sections:**

* Green success banner with customer greeting
* Order details (order number, date, payment method)
* Product list with quantities and prices
* Shipping/tax/total summary with prominent total highlight
* Shipping address (if physical goods)
* Card statement descriptor note (if configured)
* "View Your Order" CTA linking to the members area

**Available variables:** All [purchase variables](/emails/template-variables#purchase-variables) and [product loop](/emails/template-variables#product-variables-inside-each).

## Refund Processed

**Trigger:** Sent when a refund is processed for an order.

**Template:** `refund`

**Key sections:**

* Blue banner confirming the refund
* Order number and refund amount (highlighted in blue)
* List of refunded items
* Info box explaining the 5–10 business day refund timeline
* Card charge name (if configured) so customers know what to look for on their statement

## Shipping Notification

**Trigger:** Sent when an order is marked as shipped.

**Template:** `shipped`

**Key sections:**

* Teal banner with shipping confirmation
* Carrier and tracking number (if available)
* "Track Your Package" CTA linking to the tracking URL
* List of items in the package
* Shipping address

If no tracking URL is provided, the CTA falls back to "View Order Details".

## Order Cancelled

**Trigger:** Sent when an order is cancelled.

**Template:** `cancelled`

**Key sections:**

* Red banner indicating cancellation
* Order number and total
* List of cancelled items
* Refund timeline info box (if card charge name is configured)
* "Visit Our Store" CTA

## Customizing order emails

1. Navigate to **Emails** in your brand dashboard
2. Find the system template you want to customize
3. Click **Builder** (visual editor) or **Code** (HTML editor)
4. Edit the content, keeping the template variables intact
5. Save your changes

<Tip>
  System templates cannot be deleted, but you can fully customize their content and design. Changes apply to all future emails of that type.
</Tip>