> ## Documentation Index
> Fetch the complete documentation index at: https://docs.elasticfunnels.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

## Credentials & access

* “Unauthorized” or similar: double‑check the provider credentials in Integrations → Fulfillment
* Wrong store/account: verify the Store ID matches the account you intend to use

## Product/SKU issues

* Order rejected due to SKU: confirm the product’s SKU matches the provider’s catalog
* Bundles or multi‑packs: make sure each item is represented the way your warehouse expects

## Address/shipping issues

* Missing/invalid fields: ensure address line, city, state/region, postal code, and country are present and valid
* Unsupported country/service: confirm your default shipping service and coverage with the provider

## Operational tips

* Allow the delay window: orders are queued briefly before sending—this is expected
* Resend after fix: if an order fails, correct the cause (credentials, SKU, address) and use “Resend”
* Cancel when needed: pending/scheduled/failed orders can be cancelled if the customer changes their mind

## Getting help

* Check provider logs/portal if available
* Contact your fulfillment provider support with your order number if the issue happens beyond ElasticFunnels


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