Credentials & access
- “Unauthorized” or similar: double‑check the provider credentials in Integrations → Fulfillment
- Wrong store/account: verify the Store ID matches the account you intend to use
Product/SKU issues
- Order rejected due to SKU: confirm the product’s SKU matches the provider’s catalog
- Bundles or multi‑packs: make sure each item is represented the way your warehouse expects
Address/shipping issues
- Missing/invalid fields: ensure address line, city, state/region, postal code, and country are present and valid
- Unsupported country/service: confirm your default shipping service and coverage with the provider
Operational tips
- Allow the delay window: orders are queued briefly before sending—this is expected
- Resend after fix: if an order fails, correct the cause (credentials, SKU, address) and use “Resend”
- Cancel when needed: pending/scheduled/failed orders can be cancelled if the customer changes their mind
Getting help
- Check provider logs/portal if available
- Contact your fulfillment provider support with your order number if the issue happens beyond ElasticFunnels