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Overview

ElasticFunnels supports deep integration with major call center providers. These integrations allow you to recover abandoned carts or send new sales data to coaching and fulfillment teams in real-time.

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Support Services

HelpGrid

Primary integration for abandoned cart recovery and customer support postbacks.

SalesBound

Send new order data for sales follow-ups and high-ticket coaching.

Committed Coaches

Specialized integration for high-touch coaching and sales environments.

Logicall

Enterprise-grade call center integration for high-volume sales.

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Common Use Cases

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Abandoned Cart Recovery (HelpGrid)

When a customer enters their email but doesn’t complete the purchase, their data is sent to HelpGrid. A call center agent can then reach out to help them complete the sale.

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New Order Sales (SalesBound / Committed Coaches)

Immediately after a successful purchase, order data is sent to your sales team. This is ideal for high-ticket offers where a “welcome call” or “upsell call” is part of the flow.

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Setup Guide

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Step 1: Create the Integration

  1. Navigate to Settings → Integrations.
  2. Choose your provider from the list.
  3. Enter the Webhook URL or API Keys provided by your call center account manager.
  4. Save the integration.

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Step 2: Configure Merchant Filtering

By default, integrations can be set to listen to All Merchants or a specific Whitelist.
  • All Merchants: Every conversion or abandon across your entire brand will trigger a postback.
  • Whitelist: Only conversions from the selected merchants will be sent. Use this if you have different call centers for different products or regions.

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Step 3: Test the Connection

Most call center integrations (like HelpGrid) include a Test Webhook button. Use this to send a sample payload to their system and verify that the connection is active.
Always verify your Webhook URL with a test before going live to ensure your data is being captured correctly.

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Monitoring Data

You can see all outbound postbacks to your call centers in the Logs section of your dashboard. If a postback fails, the system will log the error response from the provider, allowing you to troubleshoot quickly.