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Overview

The fulfillment integration allows you to automatically send conversion data to your fulfillment providers. Once an order is placed, ElasticFunnels syncs the details with your 3PL (Third-Party Logistics) provider to handle shipping and tracking.

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Supported Providers

ShipOffers

Seamless integration with ShipOffers for automated order processing.

Jetpack Orders

Fast and reliable order fulfillment via the Jetpack API.

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How It Works

  1. Order Received → A customer completes a purchase on your funnel.
  2. Merchant Mapping → The system identifies the merchant associated with the sale.
  3. Integration Trigger → If a fulfillment integration is assigned to that merchant, a job is queued.
  4. Data Sync → Order details (customer info, shipping address, products) are sent to the provider.
  5. Tracking Update → Once shipped, the provider sends back a tracking number which is synced to your dashboard.

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Setup Guide

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Step 1: Connect your Provider

  1. Go to Settings → Integrations.
  2. Select your fulfillment provider (e.g., ShipOffers or Jetpack).
  3. Enter your API credentials (API Key, Secret, etc.) provided by your 3PL.
  4. Save the integration.

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Step 2: Assign to Merchants

Unlike pixel integrations which can run globally, fulfillment is tied directly to your Merchants.
  1. Navigate to Settings → Merchants.
  2. Edit the merchant that should use this fulfillment provider.
  3. Select the integration in the Fulfillment Integration dropdown.
  4. Save the merchant settings.

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Step 3: Map Product SKUs

To ensure the correct items are shipped, you must ensure your product SKUs in ElasticFunnels match the SKUs in your fulfillment provider’s system.
  1. Go to Products.
  2. Ensure each product has a valid SKU that matches your 3PL’s catalog.

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Automation & Sync

Orders are typically processed in real-time or via a scheduled queue (usually every hour) depending on your system configuration. You can monitor the status of every fulfillment attempt in the Conversions → Fulfillment section.
If a fulfillment attempt fails (e.g., due to an invalid address), you can manually retry or edit the order details from the Fulfillment list.