How It Works
Commission is calculated
Based on the matching commission rule for that center, disposition, or product (flat amount or percentage of sale).
Commission Report
The report shows a filterable table of all commissions.Filters
- Date range — Filter by start and end date using the date-from and date-to pickers
- Agent — View a specific agent’s commissions
- Status — Show only pending, approved, or paid
Commission Details
Each entry shows:| Field | Description |
|---|---|
| Agent | Who made the sale |
| Order | Link to the original transaction |
| Type | Base (initial sale) or Upsell (add-on product) |
| Rate | The commission rate (flat $ or %) |
| Amount | Calculated dollar amount |
| Order Total | The total order value |
| Status | Pending, Approved, or Paid |
Approval Workflow
Commissions follow a three-step status flow:- Pending — Created after a successful sale, awaiting review
- Approved — Admin has verified the commission and approved it for payout
- Paid — Commission has been paid to the agent
Bulk Actions
- Approve — Select multiple pending commissions and approve them at once
- Mark Paid — Select approved commissions and mark them as paid in batch
Exporting
Click Export to download commission data as a CSV file for payroll processing. The export respects your current filters, so you can export by date range, agent, or status. Common payroll workflow:- Open Call Center → Commissions
- Set the Date range for the payroll period
- Filter by agent or status if needed
- Approve or mark paid in bulk
- Export the final CSV