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The commission system tracks per-sale commissions for call center agents. Commissions are calculated automatically when an agent places an order through Order Entry. Go to Call Center → Commissions in the sidebar.

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How It Works

1

Agent places an order

Through the Order Entry page during a phone call.
2

Commission is calculated

Based on the matching commission rule for that center, disposition, or product (flat amount or percentage of sale).
3

Pending review

The commission enters the approval queue with a Pending status.
4

Admin approves

An admin reviews and approves the commission for payout.
5

Marked as paid

After payout, the admin marks the commission as Paid.

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Commission Report

The report shows a filterable table of all commissions.

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Filters

  • Date range — Filter by start and end date using the date-from and date-to pickers
  • Agent — View a specific agent’s commissions
  • Status — Show only pending, approved, or paid
The date range filter defaults to the current month. Use it to pull reports for any custom period — weekly, bi-weekly, or monthly payroll cycles.

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Commission Details

Each entry shows:

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Approval Workflow

Commissions follow a three-step status flow:
  1. Pending — Created after a successful sale, awaiting review
  2. Approved — Admin has verified the commission and approved it for payout
  3. Paid — Commission has been paid to the agent

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Bulk Actions

  • Approve — Select multiple pending commissions and approve them at once
  • Mark Paid — Select approved commissions and mark them as paid in batch

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Exporting

Click Export to download commission data as a CSV file for payroll processing. The export respects your current filters, so you can export by date range, agent, or status. Common payroll workflow:
  1. Open Call Center → Commissions
  2. Set the Date range for the payroll period
  3. Filter by agent or status if needed
  4. Approve or mark paid in bulk
  5. Export the final CSV