The commission system tracks per-sale commissions for call center agents. Commissions are calculated automatically when an agent places an order through Order Entry. Go to Call Center → Commissions in the sidebar.Documentation Index
Fetch the complete documentation index at: https://docs.elasticfunnels.io/llms.txt
Use this file to discover all available pages before exploring further.
How It Works
Commission is calculated
Based on the matching commission rule for that center, disposition, or product (flat amount or percentage of sale).
Commission Report
The report shows a filterable table of all commissions.Filters
- Date range — Filter by start and end date using the date-from and date-to pickers
- Agent — View a specific agent’s commissions
- Status — Show only pending, approved, or paid
Commission Details
Each entry shows:| Field | Description |
|---|---|
| Agent | Who made the sale |
| Order | Link to the original transaction |
| Type | Base (initial sale) or Upsell (add-on product) |
| Rate | The commission rate (flat $ or %) |
| Amount | Calculated dollar amount |
| Order Total | The total order value |
| Status | Pending, Approved, or Paid |
Approval Workflow
Commissions follow a three-step status flow:- Pending — Created after a successful sale, awaiting review
- Approved — Admin has verified the commission and approved it for payout
- Paid — Commission has been paid to the agent
Bulk Actions
- Approve — Select multiple pending commissions and approve them at once
- Mark Paid — Select approved commissions and mark them as paid in batch
Exporting
Click Export to download commission data as a CSV file for payroll processing. The export respects your current filters, so you can export by date range, agent, or status. Common payroll workflow:- Open Call Center → Commissions
- Set the Date range for the payroll period
- Filter by agent or status if needed
- Approve or mark paid in bulk
- Export the final CSV