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Documentation Index

Fetch the complete documentation index at: https://docs.elasticfunnels.io/llms.txt

Use this file to discover all available pages before exploring further.

The dashboard is the at-a-glance reporting page for your in-house call center. Go to Call Center → Dashboard.

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Date range

Use the date picker at the top of the page to change the reporting window. All dashboard cards, charts, and agent performance rows update to match that range.

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Metrics strip

The top metric bar shows the core operating numbers:
  • Total Calls: all logged calls in the selected range
  • Inbound: inbound calls only
  • Outbound: outbound calls only
  • Answered: calls assigned to an agent
  • Dropped: inbound calls without an agent assignment
  • Avg Duration: average completed call duration
  • Total Talk Time: summed duration across completed calls
  • Active Agents: distinct agents with calls in the selected range

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Disposition Breakdown

This chart shows how call outcomes are distributed by disposition. Use it to answer questions like:
  • Are sales dispositions increasing?
  • Are callbacks becoming too common?
  • Are refund / cancel request outcomes trending up?
The values depend on the dispositions configured for the call center.

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Hourly Volume

This chart groups call volume by hour of day. Use it to identify:
  • Peak inbound windows
  • Best outbound calling windows
  • Staffing gaps during busy periods

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Agent Performance

The agent table is grouped by agent and includes:
  • Total calls
  • Completed calls
  • Sales
  • Conversion rate
  • Average duration
  • Total duration
  • Current status
This view is helpful for coaching and payroll review.

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Data source notes

The dashboard reads call logs across all brands the user can access inside the current organization. That means:
  • Brand-restricted users only see brands they have access to
  • Org admins can see the full organization
  • Superadmins can see all brands in the selected org
Use these pages together with the dashboard: